Saturday, January 30, 2016

Hardware Failure

2/2/16 Update
The eWoFF.com site is up on previous recovered servers.  The new servers will be deployed within next 2-3 weeks.  There are a few remaining issues that will be corrected within next 2 days.

No data was ever at any risk of loss.

We sincerely regret the outage.

2/1/16 Update
We are making progress but still not done with the upgrade process.  We are no longer attempting to bring up the systems today.  Our next goal is end of day tomorrow, Tuesday, 2/2/16.

We are able to confirm that all user data is safe.  We are making additional copies of your data as a precaution.

We sincerely regret this outage.

1/31/16 Update
We are encountering many issues with restore and rebuild.  We are now focused on the new servers.  Unfortunately, it will extend recovery time.  We now are targeting to be up by end of day Monday, Feb 1, 2016.

We sincerely regret this outage.

---------------
1/30/16 6:00 PM

Earlier today, a key server suffered a major failure.  We are quite sure that all user data is safe.  We are rebuilding this server.  We expect to be back on line late on Sunday.

As a parallel effort, we are also building a new server.  If we are close to having the new server working tomorrow, it is possible to that we will switch to the new server even if caused further delay.  We will update this post about Noon on Sunday.

We sincerely regret this outage.

eWoFF.com

Monday, January 4, 2016

Happy New Year!

We wish everyone a Happy and Healthy New Year!

In this age of public everything, we invite you to explore our site for private diary, photo albums, and more.  You can still share with family and friends those few special entries.

Thank you for using eWoFF.com

Wednesday, June 11, 2014

Outage

We had an unexpected error with a key server.  We are trying to recover it;  it is possible that we would need to replace the server.  In that case we may be down for 1-2 days.

No data is at any risk.

We regret the inconvenience.

Thank you for using eWoFF.com

Sunday, December 29, 2013

Move complete

Key portions of the move a complete.  We continue to address remaining issues.

Update at 7 PM Central Time.

We ran into some issues that required us to make an late round trip between the office and the data center.  Our new target to have site up is Midnight.  We regret the delay.
 
We are moving the eWoFF.com servers from our offices into a data center.  All systems will be down from 1 PM Central time to 6 PM Central time.  If we run into any issues with the move, we will post updates here.

Thank you for your patience and using eWoFF.com

Wednesday, November 13, 2013

Network Issue - Status and Summary

Update 12/6/2013
We sincerely regret the network outage and various related issues between 11/11 and 11/14.   Our contingency plans did not include an outage of this nature.  We experienced many additional issues while attempting to bring up the sites on a new temporary network.  Our sites had run in the old address space for more than 10 years!  Various IP addresses were hidden in many different places.  Most everything is stable now, but running a little slow.  If you are still experiencing any issues other than sluggishness, please let us know via email.

Earlier this week, we signed an agreement to move our servers into a state-of-the-art commercial data center.  This facility will sharply reduce any chances of failure or outages.  We are also increasing our bandwidth and upgrading our servers.  We will plan another significant outage between December 21 and December 31 at the time of the move.  It should take is 4-6 hours to move and reestablish all services.

Thank you again for your patience and using eWoFF.com




Update 7:30 PM Central time - 11/14/2013
We are starting to make progress with deploying the sites on these temporary connections.  All messaging will be degraded/disabled for next 1-2 days.  We will continue to work with the logs and address issues as quickly as we can.

If eWoFF.com does not correctly resolve to the new address, please access the site at http://207.131.24.100

We will update you on our long-term plans with network and fault-tolerance.  Thank you for your patience and using eWoFF.com

Update 2:00 PM Central time - 11/14/2013
We are now attempting to get the sites going on a temporary connection.  You may see intermittent errors or slowness.  We hope to have the sites functional later today.  eWoFF.com will be at http://207.131.24.100.  The DNS should start to serve this address during next few hours.  You can click on the address link to access the site.

Update 9:00 AM Central time - 11/14/2013
We continue to struggle with our primary network circuit and the alternate.  We hope to have the alternate connection up with limited functionality later today.  We worked with ATT during the night and they are onsite this morning.  The sites will need to be accessed via a new temporary  address that you will find here.  Please check back later today to access the sites from temporary IP address.

We sincerely regret this.  The actions of our network provide are outside the bounds of our expectations.  Please note that servers and data are healthy and there had never been any risk to them.

Update 10:00PM Central time
Unfortunately, we are not yet successful in making the sites available on a temporary network.  We will work through various options during the night and morning.  We will update status as we make progress.

Update 2:00PM Central time
We are unable to get a timeline from our network provider.  We are seeking alternate ways to have sites available.  We sincerely regret the outage.

Update at 9:15AM Central time
The issue is being worked on by our network provider and the Telco.  We sincerely regret it.  We will try to make the systems accessible as quickly as possible.

We are experiencing a network outage this morning.  We are working with the provider to resolve the issue.  We hope to have the sites available very soon.  There are no issues with the servers and data.

We sincerely regret the inconvenience and thank you for your patience.

eWoFF.com, the Together Network

Thursday, February 14, 2013

Network Restored

Early this evening, our network connectivity was restored.  We sincerely regret any inconvenience from the outage.  We will work with our provider to understand the issue.

Thank you for your patience and using eWoFF.com


Update at 2:25 Central Standard time.

Our network provide is working hard to restore the connection. The outage is broad-based for many of their Chicago customers. We hope to back online very soon. Again, no data is at any risk. All servers are healthy and fully backed up. We sincerely regret this outage.



We sincerely regret our current network outage. All servers and services are unavailable.

We will post updates to this log as they are available from our provider.

No data is at risk.

Thursday, January 3, 2013

Happy New Year

We wish you a Happy New Year!  We hope that your holidays were full of joy.


In this age of zero online privacy, eWoFF.com offers you a private way to keep a diary or photo album. We allow you to privately record and save what is important to you.

To help with your wellness resolutions for the New Year, we invite you to try our very popular site for weight and wellness tracking, WeightChart.com. Your eWoFF.com account works without any changes at WeightChart.com because all of our sites share the user database. Simply, log in at WeightChart.com using your eWoFF.com username and password. This site allows you to privately track your weight or any other wellness parameters.

Thank you for using eWoFF.com.